Terms & Conditions
Skinz Store Policies
Welcome to Skinz! Below is a detailed overview of our policies to ensure a smooth and transparent shopping experience for all our customers.
1. Delivery Policy
• All orders placed through our store will be delivered within 2-7 days from the time of order confirmation.
• Please ensure your contact details and address are accurate to avoid any delivery delays.
• For any delivery-related inquiries, please contact us at Skinzbidycare@gmail.com or via instgram DMs.
2. Return Policy
We aim to provide high-quality products, but in case of any issues, returns are accepted under the following conditions:
• Eligible Return Reasons:
• The product has a manufacturing defect.
• The product does not match the stated specifications.
• The product arrives broken, damaged, or incomplete.
• Time Frame for Reporting Issues:
• Customers must report any issues within 24 hours of receiving the order.
• Reports must include clear pictures of the defective, damaged, or incorrect product for verification purposes.
• Return Conditions:
• Products must be unused, in their original packaging, and include all original contents.
3. Exchange Policy
• Exchanges are not available unless the delivered product meets the criteria outlined in the Return Policy.
• If an exchange is approved, the replacement product will be delivered promptly.
4. Refund Policy
• Refunds are issued only if the product cannot be replaced or repaired.
• Refunds will be processed within 2 business days after the return is received and verified.
5. Payment Policy
• We accept cash on delivery and other payment methods available.
• For direct orders through Skinz, ensure you have the correct payment amount ready at the time of delivery.
7. Customer Support
For any inquiries, complaints, or feedback, you can reach us at:
• Email: Skinzbidycare@gmail.com
• whatsapp : +20 155 7277391
Our team is here to assist you and ensure your experience with Skinz is nothing short of excellent!
Thank you for choosing Skinz!